The Redbows Promotional Gifts Client Charter and Guarantee
Your Guarantee for Service, Quality, Price, Availability, Ethics and Innovation
Redbows is one of the leading promotional gifts suppliers in the UK. Even though we have several thousand products available our focus is on ‘quality’ and not ‘quantity’. We look to grow organically through reputation, repeat orders and simply being the best at what we do. To many clients we are their sole supplier for promotional items because they value the service provided by our Promotional Gifts Consultants.
1. First Class Service and Account Management
Every Redbows client has a dedicated Promotional Gifts Consultant. This person is your focus point into our business and they will manage your account from enquiry to order processing and delivery. Your dedicated gifts consultant will arrange samples and virtual visuals, quotations and pricing. They will ensure you get the best possible service in the promotions industry. After delivery we will send you a client survey form so that you can provide any insights into Redbows and assist our continuous improvement program.
2. Quality Managed Processes
The Redbows quality management system operates to the highest possible standards and contains processes and procedures to ensure you get your goods on-time and ensure 100% client satisfaction. Your Promotional Gifts Consultant can track your order at any time and provide you with updates and the information required to ensure you get your goods when, where and how you need them. We monitor non-conformances and track client issues until resolved. Rest assured if you experience a problem we guarantee to solve it.
3. Price Busters Promise
We simply do not like to lose a sale. Our Price Busters promise is there to give you the opportunity to get the best possible price for your goods and still enjoy the fantastic experience of working with Redbows.
4. Leading Brands and Product Availability
We have access to several thousand items and our global sourcing means that we fulfill any enquiry we get – so far we have not been beaten! We always ensure we have stock available and ready to go within our supply chain – even if this means sourcing alternate to meet your delivery time.
5. Fairtrade and Ethical Labour Policies
Our suppliers and factories are vetted to ensure we do not use organisations that employ unethical policies and exploitation practices. We hold these values very dearly and will not compromise them knowingly even if this means sometimes our goods are a little higher in price.
6. Innovative Service
Service is the key to any client-orientated business. We have invested thousands in our IT systems to ensure we have the very best possible customer relationship management, artwork and photographic services. We also value innovation as a sign of the health and style of a business and reward it accordingly. Our Promotional Gifts Suppliers are experienced problem-solvers who you can ‘tap into’ for creative solutions and to make the process totally ‘stress free’.
Redbows is a service and client orientated company, started by one girl with a phone, desk, puppy and baby son for company, on a cold winter’s morning several years ago – see Dawn (our MDs) blog.
Today Redbows is one of the most recognised and highly regard suppliers within the industry. Put simply we are very human, hungry for success and still owned and run with the simple ethos of ‘every client counts’.
If you like what you read, give Redbows a try and promote yourself!
If we can improve what we do in anyway let us know.
